Is shipping free?
Yes! we’ll email you a free, trackable shipping label or send you a reusable CTRL shipping kit.

How should I pack my products?
Use the original packaging when possible. If not, pack tightly with padding to avoid leaks or breakage in transit.

Do I need to photograph my items?
Not at all. We handle product photos, listings, pricing and customer questions.

Can I send more than one stash?
Yes you can submit as often as you like. Each stash gets its own label and submission record.

What products will be rejected?
Anything used directly on your skin with an open jar/wand, Expired, Broken, leaking, unlabelled or obviously used products, counterfeit products and brands we can’t verify.

Can I sell something that’s been opened but unused?
Yes, depending on the packaging. Pump bottles and sealed tubes are generally fine.

Is the original box required?
Not for most items. But for luxury products, it helps resale value and buyer trust.

When do I get paid?

Payouts are sent weekly, on Mondays & Thursdays.

Instant Payout: within 2–4 business days of verification

After-Sale Payout: once your item sells + clears the return window

CTRL Credit: applied immediately upon product approval

How is my payout calculated?
It’s based on condition, demand, resale price and packaging. We’ll send you the breakdown before confirming your payout.

Can I change payout type after submitting?
Not currently. Payout method is locked per submission.

What is CTRL Credit?
Store credit that earns you 10% more than cash which you can use to shop with us.

How long until you receive my items?
Usually 2–4 business days from drop-off (longer if you’re in remote areas).

What happens when you receive them?
We open your stash, inspect every product by hand, check expiry/batch codes, verify condition and record what’s accepted or rejected.

Will I be notified when items are accepted or rejected?
Yes. You’ll get a detailed email with a list of accepted items and their payout status. Rejected items come with reasons and photo evidence.

What happens after my product has been listed?
You’ll receive status notifications of your products if you opt for the higher "Earn after sale" payout or the CTRL credit options.

What happens to rejected items?
You choose:
- Donate them (default if no reply within 7 days)
- Return them (shipping fee: £2.99 per return)

How long are my products listed?
Accepted products are listed for up to 60 days.

What if it hasn’t sold by then?
We’ll notify you. You can choose to: Relist for another 30 days, Reduce price (we’ll suggest it), Have it returned (return fee applies) or Donate it

How long does it usually take to sell?
Most verified items sell within 14–21 days, especially if sealed, in-demand, or niche favourites.

Why would my product be rejected?
Most common reasons are Hygiene risk (used wand, open jars), Expired or no visible date, Damaged packaging or label missing, Unrecognised brand or authenticity concerns

How will I know if something’s rejected?
You’ll receive an email and rejection report showing the item, reason and photo evidence.

What are my options for rejected items?
You can request a return for £2.99 shipping, or allow us to donate it to a vetted community cause.

Does one rejection mean I can’t sell again?
Not at all. We’ll flag the reason and help you improve for your next stash.

Is there a minimum I need to send?
Nope. Start with one item or twenty. We’ll process it either way.

Can I cancel a submission?
Yes, as long as we haven’t received the parcel yet. Email hello@beautyctrl.co.uk right away.

Can I track the progress of my stash?
Yes. You’ll receive updates by email. We’re also launching a Seller Dashboard for real-time status tracking.

Can I sell from outside the UK?
Currently we’re UK-only, but expansion is coming. Join the international waitlist to stay in the loop.

Need help with something not listed here?
Email us at or slide into our DMs on Instagram @beautyctrl.co